E-commerce Operations Manager Job Vacancy in Mascara, Algeria – Retail

Job Description

Position: E-commerce Operations Manager

Company: Carrefour Algeria

Location: Mascara, Algeria

Experience: 5-7 years

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Carrefour Algeria is a leading international retailer with a strong presence across North Africa. Operating a network of hypermarkets, supermarkets, and convenience stores, Carrefour brings a diverse product range to Algerian consumers, emphasizing quality, affordability, and sustainability. The company is committed to digital transformation, investing heavily in online platforms to meet the growing demand for e‑commerce in Algeria. As part of its strategic expansion, Carrefour seeks to enhance its online shopping experience, making it a top destination for customers seeking convenience and value. This role offers a unique opportunity to contribute to a dynamic retail environment while supporting the broader economic development of Algeria. The position aligns with the country’s vision for modern retail and digital innovation, providing a platform for career growth in a globally recognized brand. Keywords: Algeria Jobs, Jobs in Algeria, Job Vacancy in Algeria, Career Opportunities in Algeria, Employment in Algeria, Hiring in Algeria.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end online fulfillment process, ensuring seamless order processing, inventory management, and delivery coordination. Reporting to the Regional Director of Operations, you will collaborate with cross‑functional teams including IT, Marketing, Customer Service, and Logistics to optimize the e‑commerce platform and drive operational excellence. This role is pivotal in scaling Carrefour’s online presence, improving customer satisfaction, and achieving key performance indicators such as order accuracy, delivery speed, and cost efficiency. For more information about Carrefour Algeria and its digital initiatives, visit https://algeriajobsearch.com/.

Key Responsibilities

• Design, implement, and continuously improve e‑commerce order fulfillment workflows.
• Coordinate with inventory and warehouse teams to maintain optimal stock levels for online sales.
• Monitor and analyze key performance metrics, including order cycle time, fulfillment cost, and customer satisfaction scores.
• Lead a team of fulfillment supervisors, ensuring training, performance management, and career development.
• Collaborate with the IT department to integrate ERP and OMS systems, enhancing data visibility and automation.
• Develop partnerships with local and regional logistics providers to ensure reliable last‑mile delivery.
• Implement quality control procedures to reduce order errors and returns.
• Prepare regular operational reports for senior management and recommend strategic improvements.

Required Skills

• Strong analytical abilities with proficiency in data‑driven decision making.
• Excellent leadership and people‑management skills.
• In‑depth knowledge of e‑commerce platforms, order management systems, and supply chain logistics.
• Effective communication and stakeholder management across multiple departments.
• Proficiency in Microsoft Office Suite and familiarity with ERP/OMS tools.
• Problem‑solving mindset with a focus on continuous improvement.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Retail Management, or a related discipline is required. Advanced certifications such as PMP, CSCP, or a master’s degree are considered an advantage.

Experience

Applicants must have 5‑7 years of progressive experience in e‑commerce operations, preferably within a large retail environment. Demonstrated success in managing cross‑functional teams and delivering measurable improvements in fulfillment efficiency is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer contributions.
• Annual paid leave and public holidays.
• Employee discount on Carrefour stores and online purchases.
• Professional development budget.

Training

• Onboarding program covering Carrefour’s e‑commerce systems and processes.
• Leadership development workshops.
• Continuous learning opportunities through internal and external courses.

Working Environment

The role is based in Mascara’s modern office facility, offering a collaborative atmosphere with state‑of‑the‑art technology. Flexible working arrangements, including occasional remote work, are available to support work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Carrefour careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Carrefour Algeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or any other protected characteristic.