E‑Commerce Operations Manager Job Vacancy in Oran, Algeria – Retail

Job Description

Position:E‑Commerce Operations Manager

Company:Carrefour Algeria

Location:Oran, Algeria

Experience:5+ years in e‑commerce operations

Education:Bachelor’s degree in Business Administration, Supply Chain, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Carrefour Algeria is a leading international retailer with a strong presence across North Africa. Established in 2001, Carrefour brings a wide range of products, from fresh groceries to electronics, to Algerian consumers. The company is committed to sustainable growth, digital transformation, and delivering exceptional customer experiences. As part of its strategic expansion, Carrefour is enhancing its online platform to meet the rising demand for e‑commerce in Algeria. This role offers a unique opportunity to shape the future of retail in the region, contributing to a dynamic team that values innovation, diversity, and career development. Join a global brand that prioritizes employee empowerment and community engagement, and be part of the journey to redefine shopping in Algeria.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end online shopping experience for Carrefour Algeria, overseeing order fulfillment, logistics coordination, platform optimization, and customer service excellence. Reporting to the Head of Digital Retail, you will collaborate with cross‑functional teams, including IT, marketing, supply chain, and finance, to ensure seamless operations and continuous improvement. This position plays a critical role in driving sales growth, enhancing operational efficiency, and delivering a best‑in‑class digital experience for Algerian customers. For more information about Carrefour’s digital initiatives, visit Algeria Job Search. The role is based in Oran, a vibrant coastal city that serves as a commercial hub, offering a high quality of life and excellent connectivity.

Key Responsibilities

• Develop and execute operational strategies to improve order processing speed, accuracy, and delivery performance.
• Manage relationships with third‑party logistics providers, ensuring compliance with service level agreements.
• Coordinate inventory management between physical stores and the e‑commerce platform to minimize stockouts and overstock situations.
• Lead a team of fulfillment specialists, providing coaching, performance feedback, and career development.
• Analyze key performance indicators (KPIs) such as order cycle time, return rates, and customer satisfaction, implementing data‑driven improvements.
• Collaborate with IT to enhance the e‑commerce platform’s functionality, integrating new features and troubleshooting issues.
• Ensure adherence to local regulations, including consumer protection laws and data privacy standards.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Required Skills

• Strong leadership and team management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in e‑commerce platforms (e.g., Magento, Shopify) and ERP systems.
• Knowledge of logistics and supply chain best practices.
• Effective communication in French and Arabic; English is a plus.
• Ability to work in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. A Master’s degree or relevant certifications (e.g., PMP, Six Sigma) are advantageous.

Experience

Minimum of five years of experience in e‑commerce operations, preferably within a large retail organization. Prior experience managing cross‑functional teams and third‑party logistics partners is essential.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan.
• Employee discount on Carrefour products.
• Paid annual leave and public holidays.
• Transportation allowance for commuting in Oran.

Training

• Onboarding program covering Carrefour’s culture, systems, and processes.
• Continuous professional development workshops on digital retail trends.
• Access to online learning platforms for skill enhancement.

Working Environment

The role is based in a modern office in Oran, equipped with state‑of‑the‑art technology and collaborative spaces. Carrefour promotes a flexible work culture, encouraging innovation, work‑life balance, and open communication.

Application Process

Interested candidates should submit their updated CV and a cover letter through the Carrefour careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by an on‑site assessment.

Equal Opportunity Statement

Carrefour Algeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. Join us and contribute to a workplace where every voice is heard and valued.