After-sales Service Manager Job Vacancy in Djelfa, Algeria – Automotive

Job Description

Position: After-sales Service Manager

Company: Renault Algérie

Location: Djelfa, Algeria

Experience: 5-7 years in automotive after‑sales or service management

Education: Bachelor’s degree in Business Administration, Mechanical Engineering or related field

Employment Type: Full-time

Industry: Automotive

Department: Customer Service

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Renault Algérie, a subsidiary of the global automotive leader Renault Group, has been operating in Algeria since 2005 and currently manages a network of sales, service and parts centers across the country. The company is renowned for delivering high‑quality vehicles, innovative mobility solutions and a strong commitment to customer satisfaction. With a strategic focus on expanding its footprint in the central region, Renault Algérie has chosen Djelfa as a key hub for after‑sales excellence, aiming to provide seamless service experiences for both private and commercial customers. This expansion creates a vibrant environment for professionals seeking to contribute to a leading brand while supporting the growth of the Algerian automotive market. The role aligns with the broader objectives of Renault’s global after‑sales strategy, emphasizing reliability, efficiency and continuous improvement. By joining Renault Algérie, you become part of a dynamic team that values innovation, safety and the development of local talent, offering a rewarding career path in a fast‑moving industry.

Job Overview

The After‑sales Service Manager will lead the service department at the Djelfa facility, overseeing all aspects of vehicle maintenance, warranty administration, parts distribution and customer relationship management. Reporting directly to the Regional Operations Director, you will be responsible for achieving service revenue targets, maintaining high customer satisfaction scores and ensuring compliance with Renault’s quality standards. This position plays a pivotal role in coordinating cross‑functional teams, optimizing workshop processes and implementing best practices that drive profitability and brand loyalty. For more information about the company and its commitment to excellence, visit Algeria Jobs. The role offers a unique opportunity to shape the after‑sales experience in a growing market while contributing to Renault’s reputation for service excellence.

Key Responsibilities

• Develop and execute the service department’s business plan, including revenue, cost and productivity targets.
• Manage workshop operations, ensuring timely and high‑quality vehicle repairs, maintenance and warranty work.
• Lead a team of service advisors, technicians and parts specialists, providing coaching, performance reviews and career development.
• Monitor and improve key performance indicators such as customer satisfaction (CSAT), first‑time fix rate and average repair time.
• Oversee parts inventory management, forecasting demand and coordinating with the central logistics hub.
• Ensure compliance with Renault’s safety, environmental and quality standards across all service activities.
• Collaborate with sales, marketing and finance departments to launch service promotions and loyalty programs.
• Prepare regular reports for senior management, highlighting achievements, challenges and improvement initiatives.

Required Skills

• Strong leadership and people‑management abilities with a focus on team motivation.
• In‑depth knowledge of automotive service processes, warranty regulations and parts logistics.
• Excellent analytical skills for interpreting KPIs and implementing data‑driven improvements.
• Proficiency in Renault’s service management software and standard office applications.
• Effective communication and negotiation skills for dealing with customers, suppliers and internal stakeholders.
• Ability to manage budgets, control costs and drive profitability.
• Fluency in French and Arabic; English is a plus.

Education

A Bachelor’s degree in Business Administration, Mechanical Engineering, Automotive Technology or a related discipline is required. Professional certifications in service management or automotive after‑sales (e.g., ASE, Renault Service Excellence) are considered an advantage.

Experience

Applicants must have a minimum of five to seven years of progressive experience in automotive after‑sales, with at least three years in a supervisory or managerial role. Experience within an international automotive brand is highly desirable.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance and a company vehicle for business use.

Benefits

• Competitive monthly salary with annual performance bonus.
• Comprehensive health and dental coverage for employee and dependents.
• Company‑provided vehicle and fuel allowance.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Algerian labor law.
• Employee discount program on Renault vehicles and parts.

Training

• Onboarding program covering Renault’s service standards and corporate culture.
• Continuous technical training through Renault’s global learning platform.
• Leadership development workshops and mentorship opportunities.
• Certification courses for advanced diagnostics and warranty management.
• Regular safety and compliance training sessions.

Working Environment

The Djelfa service center offers a modern, well‑equipped workshop environment with state‑of‑the‑art diagnostic tools and a supportive team culture. Employees benefit from a collaborative atmosphere that encourages innovation, knowledge sharing and a strong focus on customer centricity. The facility adheres to strict health and safety protocols, ensuring a secure workplace for all staff.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Renault Algérie careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a preliminary interview followed by a technical assessment.

Equal Opportunity Statement

Renault Algérie is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.