Customer Service Agent – Pagadian

Job Summary

Attend to passenger needs and requirements based on company policies and procedures within the assigned area.

Role Functions and Responsibilities

• Ensure that 1Aviation’s Mission and Vision are achieved.
• Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
• Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check — in counters; Attend post flight briefing.
• Observe on-time opening and closing of counters / gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attend to guest’s inquiries and provide assistance and solution based on company policies and procedures.
• Handle flight disruption related issues within authorized parameters and established standards. Escalate to station management issues / challenges beyond authority.
• Generates ancillary reports and ensure all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales report and handle cash collections / sales for safekeeping and bank remittances for deposit.
• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reasons.
• Perform other tasks as may be assigned by immediate superior.

Qualifications

• Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Ability to provide outstanding customer service in a fast-paced airport environment
• Proficiency in the English language, ability to collaborate and communicate effectively
• Ability to address passenger needs with a positive and solution-oriented approach

Job Type: Full-time

Ability to commute/relocate:

• Pagadian 7016 P09: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person