In-Flight Services Quality Assurance Analyst Job Vacancy in Algiers, Algeria – Aviation & Airport Services

Job Description

Position: In-Flight Services Quality Assurance Analyst

Company: Air Algérie

Location: Algiers, Algeria

Experience: 3-5 years

Education: Bachelor’s degree in Aviation Management, Quality Management, or related field

Employment Type: Full-time

Industry: Aviation & Airport Services

Department: Quality Assurance

Salary: 120,000 – 150,000 SSP per month

Vacancies:1

Company Overview

Air Algérie, the national carrier of Algeria, has been connecting the nation to the world for over six decades. With a fleet that serves domestic, regional, and intercontinental routes, the airline plays a pivotal role in the country’s tourism, trade, and cultural exchange. As a leading employer in the aviation sector, Air Algérie is committed to safety, reliability, and passenger comfort, making it a top destination for professionals seeking rewarding careers in Algeria. The airline continuously invests in modern aircraft, advanced training, and cutting‑edge technology to maintain its reputation for excellence. Joining Air Algérie means becoming part of a dynamic team that values innovation, teamwork, and a strong safety culture, offering unparalleled career growth for those passionate about aviation.

Job Overview

The In‑Flight Services Quality Assurance Analyst will be responsible for monitoring, evaluating, and enhancing the quality of all in‑flight services provided by Air Algérie. This role ensures that cabin crew performance, catering standards, and passenger experience align with international aviation regulations and the airline’s internal quality benchmarks. The analyst will work closely with operations, training, and customer service departments to develop audit programs, conduct inspections, and generate actionable insights that drive continuous improvement. This position offers a unique opportunity to influence service excellence on every flight, contributing directly to Air Algérie’s reputation for superior passenger care. For more information about the airline’s mission and values, visit the main website.

Key Responsibilities

• Design and implement comprehensive quality audit plans for in‑flight services across all routes.
• Conduct regular cabin inspections, mystery passenger evaluations, and catering assessments.
• Analyze audit data, identify trends, and prepare detailed reports for senior management.
• Collaborate with cabin crew trainers to develop corrective action plans and targeted training modules.
• Ensure compliance with International Civil Aviation Organization (ICAO) standards and local regulatory requirements.
• Monitor passenger feedback channels and translate insights into service enhancements.
• Maintain up‑to‑date documentation of quality procedures, checklists, and performance metrics.

Required Skills

• Strong analytical abilities with proficiency in data interpretation and reporting.
• Excellent communication skills in both French and Arabic; English is a plus.
• In‑depth knowledge of aviation safety and service quality standards.
• Ability to work independently and lead cross‑functional improvement projects.
• Attention to detail and a proactive problem‑solving mindset.
• Familiarity with quality management software and audit tools.
• Customer‑focused attitude with a passion for enhancing passenger experience.

Education

A bachelor’s degree in Aviation Management, Quality Management, Business Administration, or a related discipline is required. Candidates with additional certifications such as ISO 9001 Lead Auditor, IATA Safety Management System (SMS), or equivalent are highly desirable and will be given preference during the selection process.

Experience

Applicants should possess a minimum of three to five years of professional experience in aviation quality assurance, cabin crew supervision, or airline operations. Experience conducting audits, handling regulatory compliance, and driving service improvement initiatives within an airline environment is essential.

Salary

The successful candidate will receive a competitive monthly salary ranging from 120,000 to 150,000 SSP, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health and life insurance coverage.
• Generous paid leave, including annual, sick, and parental leave.
• Employee travel privileges on Air Algérie flights.
• Retirement savings plan with employer contributions.
• Professional development allowances and tuition reimbursement.
• Access to employee wellness programs and fitness facilities.

Training

• Onboarding program covering airline policies, safety standards, and quality procedures.
• Continuous training in audit techniques, data analytics, and regulatory updates.
• Leadership development workshops for career progression.
• Opportunities to attend international aviation conferences and seminars.
• Mentorship pairing with senior quality managers.

Working Environment

Air Algérie offers a collaborative, multicultural workplace where innovation is encouraged. Employees work in modern office spaces at the headquarters in Algiers, with access to state‑of‑the‑art facilities and a supportive team atmosphere. The airline promotes work‑life balance and values diversity, ensuring that every employee feels respected and empowered. For a broader view of regional career opportunities, explore the additional website.

Application Process

Interested candidates should submit an online application through the Air Algérie careers portal, attaching an updated CV and a cover letter outlining relevant experience. Applications will be screened by the HR team, followed by a preliminary phone interview, a technical assessment, and a final face‑to‑face interview with senior quality managers. Successful applicants will be notified within four weeks of submission.

Equal Opportunity Statement

Air Algérie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.