Guest Experience Manager Job Vacancy in Algiers, Algeria – Hospitality & Tourism

Job Description

Position: Guest Experience Manager

Company: Accor Hotels

Location: Algiers, Algeria

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Accor Hotels is a global leader in the hospitality sector, operating a portfolio of renowned brands across more than 100 countries. In Algeria, Accor has established a strong presence with luxury and mid‑scale properties in Algiers, Oran, and Constantine, delivering world‑class service to both business and leisure travelers. The company’s commitment to sustainability, cultural integration, and employee development makes it an attractive employer for ambitious professionals seeking career growth. As part of Accor’s strategic expansion in North Africa, the Algiers flagship hotel serves as a benchmark for service excellence, offering guests a blend of Algerian hospitality and international standards. This environment provides a fertile ground for innovative ideas, cross‑functional collaboration, and continuous learning, positioning Accor as a top choice for those searching for Algeria Jobs and career opportunities in the tourism industry.

Job Overview

The Guest Experience Manager will lead the Guest Services department, ensuring every visitor enjoys a seamless, memorable stay that reflects Accor’s brand promise. Reporting to the Hotel General Manager, you will design and implement service standards, oversee front‑desk operations, and coordinate with housekeeping, food & beverage, and sales teams to exceed guest expectations. This role is pivotal in driving guest satisfaction scores, online reviews, and repeat business, directly influencing the hotel’s market positioning in Algiers. You will also act as a liaison between guests and management, handling complex inquiries, resolving issues, and gathering feedback for continuous improvement. For more information about Accor’s presence in Algeria, visit Algeria Job Search. The position offers a dynamic environment where strategic thinking meets hands‑on execution, ideal for professionals eager to make an impact in the Hospitality & Tourism sector.

Key Responsibilities

• Develop and enforce guest service standards that align with Accor’s global brand guidelines.
• Lead, coach, and evaluate a team of front‑desk agents, concierge staff, and night‑audit personnel.
• Monitor and analyze guest satisfaction metrics, implementing corrective actions to improve scores.
• Handle escalated guest complaints, ensuring swift resolution and positive outcomes.
• Collaborate with housekeeping, F&B, and sales departments to coordinate seamless guest experiences.
• Prepare daily, weekly, and monthly reports on occupancy, revenue, and service performance.
• Design and execute personalized guest programs, loyalty initiatives, and special event services.
• Maintain compliance with health, safety, and security regulations throughout the guest journey.

Required Skills

• Exceptional communication and interpersonal abilities in Arabic, French, and English.
• Strong leadership and team‑building capabilities.
• Proficiency in property management systems (PMS) and CRM tools.
• Analytical mindset with a focus on data‑driven decision making.
• Problem‑solving orientation and ability to remain calm under pressure.
• Attention to detail and a passion for delivering high‑quality service.
• Knowledge of local cultural nuances and tourism trends in Algeria.

Education

A bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous and demonstrate a commitment to professional excellence.

Experience

Applicants must have a minimum of five years of progressive experience in hotel guest services, with at least two years in a supervisory or managerial role. Experience in upscale or luxury hotel environments is preferred, as is a proven track record of improving guest satisfaction scores and operational efficiency.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage.
• Paid annual leave and public holidays.
• Employee discount across Accor’s global portfolio.
• Retirement savings plan.
• Transportation allowance.
• Opportunities for international mobility within the Accor network.

Training

• Accor Academy access for continuous professional development.
• Leadership workshops and mentorship programs.
• Language training to enhance multilingual service delivery.
• Certification support for industry‑recognized credentials.
• On‑the‑job coaching focused on guest experience excellence.

Working Environment

The role is based in a modern, centrally located hotel in Algiers, featuring state‑of‑the‑art facilities, collaborative workspaces, and a vibrant multicultural team. Employees enjoy a supportive atmosphere that encourages innovation, respects work‑life balance, and celebrates diversity, making it an ideal place for those seeking Employment in Algeria.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Accor Careers website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Accor Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.