E-commerce Operations Manager Job Vacancy in Tlemcen, Algeria – E-commerce & Retail

Job Description

Position: E-commerce Operations Manager

Company: Jumia Algeria

Location: Tlemcen, Algeria

Experience: 5+ years in e-commerce operations or logistics

Education: Bachelor’s degree in Business Administration, Supply Chain Management or related field

Employment Type: Full-time

Industry: E-commerce & Retail

Department: Operations

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Jumia Algeria is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and home essentials. As part of the broader Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across the country. With a strong commitment to innovation, customer satisfaction, and local economic development, Jumia Algeria continues to expand its footprint, creating numerous Algeria Jobs and fostering career growth for professionals seeking dynamic opportunities.

Operating from a modern headquarters in Algiers and regional hubs in key cities, Jumia Algeria supports a vibrant ecosystem of sellers, delivery partners, and technology providers. The organization values diversity, creativity, and a results‑oriented mindset, making it an attractive destination for talent looking to shape the future of digital commerce in North Africa.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia’s marketplace in the Tlemcen region. This role is pivotal in ensuring that order fulfillment, inventory management, and last‑mile delivery processes are efficient, cost‑effective, and aligned with the company’s high standards of customer service. The manager will collaborate closely with cross‑functional teams, including technology, marketing, finance, and customer support, to drive continuous improvement and support the rapid growth of the platform.

For more information about Jumia Algeria’s mission and values, visit our main website: https://algeriajobsearch.com.

Key Responsibilities

• Develop and execute operational plans that optimize order processing, inventory control, and delivery performance across the Tlemcen market.
• Monitor key performance indicators (KPIs) such as order cycle time, fulfillment accuracy, and delivery cost, implementing corrective actions when targets are not met.
• Lead a team of warehouse supervisors, logistics coordinators, and customer service agents, fostering a culture of accountability and continuous improvement.
• Collaborate with the technology team to integrate automation tools, data analytics, and AI‑driven forecasting models into daily operations.
• Negotiate and manage relationships with third‑party logistics providers, ensuring service level agreements (SLAs) are met and cost structures remain competitive.
• Drive process redesign initiatives that reduce waste, improve scalability, and enhance the overall customer experience.
• Prepare regular operational reports for senior leadership, highlighting trends, risks, and opportunities for growth.
• Ensure compliance with local regulations, safety standards, and Jumia’s internal policies.

Required Skills

• Strong analytical mindset with the ability to interpret complex data sets and translate insights into actionable strategies.
• Proven leadership experience in managing multi‑disciplinary teams within fast‑paced e‑commerce or logistics environments.
• Excellent negotiation and vendor management capabilities.
• Deep understanding of supply chain best practices, warehouse management systems (WMS), and last‑mile delivery solutions.
• Effective communication skills in Arabic, French, and English.
• Project management proficiency, with a track record of delivering initiatives on time and within budget.
• Adaptability to evolving market conditions and technology advancements.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. A master’s degree or relevant professional certifications (e.g., PMP, CSCP) are considered an advantage.

Experience

Minimum of five years of progressive experience in e‑commerce operations, logistics, or supply chain management, preferably within a high‑growth digital marketplace. Demonstrated success in leading operational transformations and scaling processes across multiple regions is essential.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and performance. Additional performance‑based bonuses and incentives are offered.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and public holidays in accordance with Algerian labor law.
• Professional development budget for courses, certifications, and conferences.
• Employee discount program for Jumia marketplace purchases.
• Transportation allowance or company‑provided vehicle for regional travel.

Training

• Onboarding program covering Jumia’s technology stack, operational standards, and company culture.
• Leadership development workshops focused on strategic planning, change management, and people management.
• Continuous learning sessions on data analytics, AI applications in logistics, and emerging e‑commerce trends.

Working Environment

The role is based in Jumia’s modern Tlemcen office, featuring open‑plan workspaces, collaborative meeting rooms, and state‑of‑the‑art technology infrastructure. Employees enjoy a flexible work environment that encourages innovation, teamwork, and a healthy work‑life balance.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an initial interview.

Explore additional career opportunities across Africa at our partner site: https://www.nigeriajobsearch.com/.

Equal Opportunity Statement

Jumia Algeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. Our hiring practices support the principles of fairness and meritocracy, ensuring that every candidate has an equal chance to succeed.