Call Center Agent – Customer Care Jobs in Algeria
Job Description
Call Center Agent – Customer Care Services Algeria
Company: Ooredoo Algeria
Location: Algiers, Algeria
Industry: Telecommunications & Customer Support Services
Employment Type: Full-Time
Department: Customer Experience & Support
Reports To: Call Center Supervisor
About the Company
Ooredoo Algeria is one of the leading telecom service providers in Algeria, delivering mobile, internet, and enterprise communication solutions. The company is known for its strong customer engagement systems and nationwide service network.
Position Overview
Ooredoo Algeria is seeking a motivated Call Center Agent to handle inbound and outbound customer communications, resolve service issues, and ensure high-quality customer satisfaction. The role requires strong communication skills, patience, and the ability to manage multiple customer interactions efficiently.
This position is ideal for candidates searching for Call center jobs in Algeria, customer support jobs in Algiers, and telecom jobs in Algeria.
Key Responsibilities
- Handle incoming customer calls, emails, and chat support requests.
- Resolve billing, network, and service-related inquiries.
- Provide accurate information on telecom products and services.
- Escalate complex issues to technical support teams when required.
- Maintain detailed records of customer interactions in CRM systems.
- Ensure high levels of customer satisfaction and service quality.
- Support outbound communication campaigns and feedback collection.
- Follow company scripts and communication guidelines.
- Assist customers with account management and troubleshooting.
- Contribute to service improvement through customer feedback analysis.
- Maintain professionalism in high-pressure situations.
Professionals looking for jobs in Algeria, call center jobs in Algiers, and telecommunication support jobs in Algeria will find this role highly suitable.
Educational Requirements
- Diploma or Bachelor’s Degree in any discipline.
- Training in customer service or communication is an advantage.
- Fluency in Arabic and French is required.
- Basic English communication skills are beneficial.
Experience Requirements
- 0–2 years of experience in customer service or call center operations.
- Fresh graduates are encouraged to apply.
- Experience in telecom or service-based industries is a plus.
- Familiarity with CRM tools and customer handling systems.
Candidates searching for entry-level jobs in Algeria, customer service jobs in Oran, and telecom support jobs in Algeria are encouraged to apply.
Required Skills
- Strong verbal communication skills
- Active listening and problem-solving
- Customer relationship management
- Conflict resolution
- CRM software usage
- Time management
- Multitasking ability
- Team collaboration
- Adaptability
- Basic technical understanding
- Professional telephone etiquette
- Attention to detail
Salary and Benefits
Monthly Salary: DZD 45,000 – DZD 85,000
Additional benefits include:
- Performance-based bonuses
- Medical insurance coverage
- Transportation allowance
- Paid annual leave
- Career development opportunities
- Employee training programs
- Mobile service discounts
- Internal promotion opportunities
Training and Development
Selected candidates will receive structured training in:
- Customer service excellence
- Telecom product knowledge
- CRM system operations
- Conflict management techniques
- Communication and soft skills development
- Digital customer support tools
- Call handling best practices
Professionals exploring customer care jobs in Algeria, call center careers in Algiers, and telecom support roles in Algeria will benefit from these programs.
Work Environment
The role operates in a fast-paced contact center environment requiring teamwork, efficiency, and strong communication skills. Agents work closely with technical, billing, and sales departments to ensure seamless customer experience.
For additional opportunities, visit:
Candidates also exploring jobs in Algeria, customer service jobs in Algeria, and call center careers in North Africa may find useful listings here:
Professionals interested in regional opportunities can also explore:
For broader African job markets and telecom careers, visit:
This role is especially relevant for candidates searching call center jobs in Algeria, customer support jobs in Algiers, telecom agent jobs in Algeria, and entry-level customer service jobs in Algeria.
Application Requirements
- Updated CV
- Cover Letter
- Educational Certificates
- Identification Documents
- Professional References (if available)
Employment Details
Position: Call Center Agent – Customer Care Services Algeria
Location: Algiers, Algeria
Employment Type: Full-Time
Industry: Telecommunications & Customer Support
Application Deadline: Open Until Filled
