After-sales Service Manager Job Vacancy in Laghouat, Algeria – Automotive Manufacturing

Job Description

Position:After-sales Service Manager

Company:Renault Algeria

Location:Laghouat, Algeria

Experience:5-7 years

Education:Bachelor’s degree in Mechanical Engineering or related field

Employment Type:Full-time

Industry:Automotive Manufacturing

Department:After-sales Services

Salary:150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Renault Algeria, a subsidiary of the global automotive leader Renault Group, has been a cornerstone of Algeria’s automotive sector for over two decades. Operating state‑of‑the‑art assembly lines and a robust network of dealerships, the company delivers high‑quality vehicles tailored to the North African market. With a strong commitment to innovation, sustainability, and customer satisfaction, Renault Algeria continuously invests in local talent, advanced technologies, and community development initiatives. As part of its strategic expansion, the company is strengthening its after‑sales service capabilities across the country, creating rewarding career opportunities for professionals who are passionate about automotive excellence. This role contributes directly to Renault’s mission of delivering reliable, safe, and environmentally responsible mobility solutions, while supporting Algeria’s economic growth and job creation.

Job Overview

The After‑sales Service Manager will lead the after‑sales department at the Laghouat service center, overseeing warranty administration, technical support, parts logistics, and customer relationship management. Reporting to the Regional Operations Director, the manager will develop service strategies that enhance customer loyalty, improve service efficiency, and align with Renault’s global standards. This position offers a unique platform to influence service quality, drive continuous improvement, and collaborate with cross‑functional teams including engineering, sales, and supply chain. For more information about Renault Algeria’s career pathways, visit our main portal at https://algeriajobsearch.com.

Key Responsibilities

• Develop and implement after‑sales service policies that meet Renault Group’s quality benchmarks.
• Manage warranty claims processing, ensuring compliance with contractual obligations and timely resolution.
• Coordinate parts inventory management to guarantee optimal stock levels and rapid part availability.
• Lead a team of service advisors, technicians, and parts specialists, providing coaching, performance feedback, and career development.
• Analyze service performance metrics, identify improvement areas, and execute corrective action plans.
• Collaborate with the sales department to align service offerings with customer expectations and promote upselling opportunities.
• Ensure health, safety, and environmental standards are upheld within the service center.
• Represent Renault Algeria in regional after‑sales forums and industry events.

Required Skills

• Strong leadership and people‑management abilities with a focus on team motivation.
• In‑depth knowledge of automotive after‑sales processes, warranty regulations, and parts logistics.
• Excellent analytical skills for interpreting service data and driving performance improvements.
• Proficiency in ERP and CRM systems, preferably Renault’s internal platforms.
• Effective communication skills in Arabic, French, and English.
• Customer‑centric mindset with a commitment to delivering exceptional service experiences.
• Problem‑solving orientation and ability to make data‑driven decisions under pressure.

Education

A bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related discipline is required. Advanced certifications in after‑sales management or automotive service excellence are considered a strong advantage.

Experience

Candidates must possess a minimum of five years of progressive experience in automotive after‑sales service, with at least two years in a supervisory or managerial role. Experience within a multinational automotive organization is highly desirable.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a company‑car allowance.

Benefits

• Comprehensive health and dental coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Algerian labor law.
• Professional development budget for certifications and training.
• Employee discount program on Renault vehicles and parts.

Training

• Onboarding program covering Renault’s service standards, systems, and safety protocols.
• Continuous technical training through Renault’s global learning platform.
• Leadership development workshops to enhance managerial competencies.
• Cross‑functional exposure to engineering and supply‑chain teams.

Working Environment

The Laghouat service center boasts a modern facility equipped with the latest diagnostic tools, a well‑organized parts warehouse, and comfortable customer waiting areas. Employees work in a collaborative atmosphere that values innovation, safety, and respect for diversity. Renault Algeria promotes a culture of inclusion where every team member’s contribution is recognized and rewarded. For regional career insights, explore opportunities on https://www.moroccojobsearch.com/.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed by the HR recruitment team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Laghouat facility.

Equal Opportunity Statement

Renault Algeria is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.